Support
If you need help with setup or inventory reservations, review the following information.
Setup checklist
- Enable the products or variants eligible for inventory reservation in Shopify admin.
- Enable Stopita's product and cart app blocks in the theme editor.
- Add an eligible product to the cart and select Reserve stock and continue.
- After payment is complete, confirm that the reservation history in Shopify admin shows Purchase completed.
Before contacting support
The following information helps us investigate the issue.
- Your store's myshopify.com domain
- When the issue occurred and whether it occurred in Shopify admin or the storefront
- The product name, variant name, and displayed error
- A screenshot with personal and payment information concealed
Do not send credit-card information, buyer addresses, passwords, or access tokens.
Standard checkout guidance
The public MVP does not provide a server-side feature that forcibly blocks purchases from the ordinary cart or accelerated checkout. It cannot be enabled through a support request or an individual setting.
The current recommendation is to use the theme guidance and inventory-reservation button, and not combine ordinary accelerated-checkout buttons for products configured as lock targets.
Supported setups
From the ordinary cart of an Online Store 2.0-compatible theme, Stopita temporarily reserves inventory immediately before checkout using Shopify Draft Orders.
Customized products using product properties, subscriptions, bundles, carts with applied discounts, and carts containing cart attributes or notes are not eligible for inventory reservation. POS, external sales channels, multiple shipping addresses, and strict allocation of inventory across multiple locations are also unsupported.
Contact
Operator: コマース編集室（運営者：八木 俊輔）
Email: contact@marketer-room.com